Microsoft Dynamics CRM 2011 is extremely
good....and Axem adds a few more features.
Out of the box, Microsoft Dynamics CRM 2011 offers a lot of fantastic functionality and terrific reporting capability. However there have also been basic architectural changes which are easily overlooked in importance, changes which allow delivery of superior usability which end users will love.
A later lookup searches are filtered by values given to an earlier lookup value and the same pick list of options can be used on all screen. There are also different screens depending on the user and their job and you can insert all kinds of rich packages onto the screens. While if you are not technical this may sound uninspiring - users are going to thank you because we can deliver much enhanced intuitive use and present relevant information without navigating around the system.
You can do a lot of this yourself - we sign up small businesses to Microsoft CRM Online at extremely low cost, and they operate the system themselves. We provide assistance when you start getting into the more challenging areas.
We have been delivering all kinds of CRM systems for 12 years, and have proved our knowledge with development of very complex customisations and processes to meet industry sectors business needs.
With that experience, we know the things that are missing - and we offer those.
Rolling out your Dynamics CRM 2011 system to involve your contacts and customers - it is missing - but we provide you with it.
The web is all pervasive, everyone uses it. Why not roll out your systems and processes to the ultimate end users - your prospects and customers. Let them interact with you easily, at anytime of night and day, and kick off internal automated processes so you can have confidence your organisation will respond well - and consistently.
Email marketing - it is missing - but we provide you with it.
Everyone understandably wants / needs email marketing. When done professionally it serves all parties well. Recipients can manage what and how often they receive information from you. You can engage without being intrusive, and you will see what people are interested in and initiate sales processes at the appropriate time and in the appropriate manner.
We offer this functionality on 3 levels of sophistication. Price options vary from free "Let's just get the Newsletters out the door" to tightly integrated threaded emails and social media marketing"Wow this is so fantastic and includes social media" flavor.
Other components for specific needs can be plugged in as you need them.
xRM
The term is well worn now, but xRM is a very well executed message about customisation capability which has been in CRM products since they were invented. Microsoft has explained it better than anyone else.
xRM is a term used to frame the concept that CRM (Customer Relationship Management) software can in fact manage ANY type of relationship - hence the term "x" Relationship Management.
