Using CRM - scenarios and functionality in CRM 4
These videos show some important functionality for users with Microsoft CRM version 4 based applications.

Introductory Overview to Microsoft CRM 4 This is a first glimpse at how CRM 4 is structured - if you are new to the system			Advanced Find Advanced find allows the generation of lists which satisfy any criteria - lists which can then be used to send emails, etc, etc
Email Templates This shows how to generate email templates which can then be used for Newsletters etc. Also a document on using email templates for Newsletters			Mail merge This shows the use of Word mail merge templates.
Service Overview This shows how you can securely expose data in the CRM 4 system to allow people in the database to update information, and create requests from your website